The confirmed reservation is not intended to confer possession on the Guest or to create the relationship of landlord and tenant between The Apartments Owner/ Manager/ Agent and the Guest. The Guest will not be entitled to any form of tenancy. The Guest confirms that they will not be occupying the serviced apartment as their only or principal home All credit card payments / charges will incur a handling fee as detailed under "Payment & Cancellation". There are no handling fees for UK debit cards.
All bookings are subject to the terms of the Cancellation Policy which can be viewed on each apartment page. These terms are applicable whether the booking is made by phone, email or booking form, and it is the customer's responsibility to familiarise him or herself with these terms before booking. In the event of a cancellation, the charge will be deducted from the card supplied or paid by bank transfer.
We will always try to keep charges to a mimimum but do reserve the right to charge in full in line with the Cancellation Policy.
Un-returned keys will be charged for at £300+VAT to cover the cost of replacing the locks to the apartment.
Lost or stolen keys will be charged at £30+VAT per key.
If the Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of £100+VAT will be made to assist the guest in accessing their apartment.
Property Use & Conditions
The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the hire period. Except in the case of normal wear and tear the hirer will be responsible for making good any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests.
Each apartment is quality checked to ensure that it is clean and ready for the new guest’s arrival, in case there is some damage or a missing item that the Guest would like to report upon their arrival they should contact the emergency contact number that will be provided to the Guest in the apartment.
Any substantial damage to the property, the building or their contents will be invoiced separately and must be paid by the Guest immediately.
The Guest agrees to pay for any losses, claims, damage or expenses incurred by the landlord and/ or agents and caused by actions of the Guest or their friends or anyone allowed into the property by either one.
Any minor damage to the property and its contents caused by the Guest, Additional Occupiers or Anyone in the property with the permission of either one will be charged against the credit card details provided.
We have the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests.
Smoking is not allowed in the Apartment or the communal parts of the Apartment Building. The Apartments Owner/ Manager/ Agent reserves the right to charge the Guest’s credit card to cover the costs of redecorating the property and replacing smoke stained fittings and fixtures, if there is evidence that there has been smoking in the property during the Guest’s stay.
Access to the Apartment is not exclusive to the Guest. Authorised staff from The Apartments Owner/ Manager/ Agent have the right of access to the Apartment at all reasonable times (and at all times in case of emergency without notice to the Guests).
Under no circumstances are pets of any sort permitted in the Apartment or the Apartment Building.
You are responsible for ensuring that the apartment is not occupied by more people than is stated on your Booking Confirmation email, which is set to the number of beds in the apartment. We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no paid funds will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of The Apartments Owner/ Manager/ Agent.
The Apartments Owner/ Manager/ Agent do not accept liability or provide any insurance cover for the loss or damage caused to the Guest or their possessions. Valuables should not be left in the Apartment.
Should We Or The Managing Agents need to change the booking, alternative accommodation will be offered, or a full refund given.
We Or The Managing Agents cannot accept responsibility for loss of any luggage, valuables or for injury sustained during your stay, whether in an apartment provided or whilst you are out. Therefore we strongly recommend that full travel insurance is taken out. Our company endeavours to maintain the highest standards for their clients, but are unable to take responsibility for any inaccuracies in our literature, brochures or any information provided by third parties.
Any person booking on behalf of a guest shall be deemed as the principal party and agrees to be liable for any non-payment, loss or damage or breach of terms and conditions by the guest.
We Or The Managing Agents shall not be liable to any person by reason of any delay or failure to perform any obligations under this contract if the delay or failure was due to any circumstances beyond We Or The Managing Agents' reasonable control.
Children must not be left unattended in Acorn apartments. English Law states that parents may be prosecuted if they leave a child unsupervised in a manner likely to cause unnecessary suffering or injury to health. It also states that babies, toddlers and very young children should never be left alone.
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or property details from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. We are not liable for any loss or inconvenience the guest(s) may experience due to any inaccuracies in the information given on this site.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations of liability
Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information; (d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(e) our maximum liability in relation to any event or series of related events will be limited
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Registrations and authorisations
We actively comply with the Data Protection Act 1998.
The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Payment card information will be transmitted securely by phone or by encrypted means for the purpose of storage and payment.
We will store your card details until the end of the tenancy, in an encypted, password-protected folder on a hard drive.
The full name of our company is Accommodation Unlimited.
We are registered in England & Wales under registration number 07248880.
Our registered address is 60 High Lane Central, West Hallam, Derbyshire DE7 6HU.
You can contact us by email: firstname.lastname@example.org